GTC

General terms and conditions for hotel stays in the
Romantik ROEWERS Privathotel – Rugia Touristik GmbH

For group travel and events (for individual travel)

1 SCOPE OF APPLICATION

1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation purposes and all other services provided to the customer in this context, and

Deliveries by the hotel (hotel accommodation contract). The term “hotel accommodation contract” includes and replaces the following terms: Accommodation contract, guest accommodation contract, hotel contract, hotel room contract.

1.2 The subletting or re-letting of the rooms provided as well as their use for purposes other than accommodation require the prior consent of the hotel. require the prior consent of the hotel in text form, whereby § 540 paragraph

1 sentence 2 BGB is waived insofar as the customer is not a consumer within the meaning of § 13 BGB.

1.3 The customer’s general terms and conditions shall only apply if this has been expressly agreed in advance in text form.

2 CONCLUSION OF CONTRACT, PARTNERS, LIMITATION PERIOD

2.1 The contractual partners are the hotel and the customer. The contract is concluded by the acceptance of the customer by the hotel. The hotel is free to confirm the room booking in text form.

2.2 All claims against the hotel are generally subject to a limitation period of one year from the start of the statutory limitation period.
This does not apply to claims for damages and other claims, insofar as the latter are based on an intentional or grossly negligent breach of duty by the hotel.

3 SERVICES, PRICES, PAYMENT, OFFSETTING

3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

3.2 The customer is obliged to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by him. This also applies to services commissioned by the customer directly or via the hotel, which are provided by third parties and disbursed by the hotel.

3.3 The agreed prices include the taxes and local duties applicable at the time the contract is concluded. Not included are local taxes that are owed by the guest according to the respective municipal law,
such as visitor’s tax.
In the event of a change in the statutory value added tax or the introduction, change or abolition of local taxes on the object of performance after conclusion of the contract, the prices shall be adjusted accordingly.

For contracts with consumers, this only applies if the period between conclusion and fulfillment of the contract exceeds four months.

3.4 The hotel maymake its consent to a subsequent reduction in the number of rooms booked, the hotel’s services or the customer’s length of stay requested by the customer dependent on areasonable increase in the price for the rooms and/or for the hotel’s other services.

3.5 Hotel invoices are due for payment immediately upon receipt without deduction. If payment on account has been agreed, payment must bemade without deduction within ten days of receipt of the invoice, unless otherwise agreed .

3.6 The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in text form in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions remain unaffected. If the customer is in default of payment, the statutory provisions shall apply.

3.7 In justified cases, for example if the customer is in arrears with payment or if the scope of the contract is extended, the hotel is entitled to demand an advance payment or security deposit within the meaning of clause 3.6 above or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration, even after conclusion of the contract up to the start of the stay.

3.8 Furthermore, the hotel is entitled to demand a reasonable advance payment or security deposit from the customer at the beginning and during the stay within the meaning of the above clause 3.6 for existing and future claims arising from the contract, insofar as such a payment has not already been made in accordance with the above clause 3.6 and/or clause 3.7.

3.9 The customer may only offset or set off an undisputed or legally enforceable claim against a claim of the hotel.

3.10 The customer agrees that the invoice may be sent to him electronically.

4 WITHDRAWAL BY THE CUSTOMER (CANCELATION, CANCELLATION)/NON-UTILIZATION OF THE
SERVICES OF THE HOTEL (NO SHOW)

4.1 The customer may only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, a statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract.

4.2 If the hotel and the customer have agreed on a date for a cost-free withdrawal from the contract, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel.

4.3 If a right of withdrawal has not been agreed or has already expired, there is also no statutory right of withdrawal or termination and if the hotel does not agree to cancel the contract, the hotel retains the claim to the agreed remuneration despite non-utilization of the service. The hotel has the revenue

from renting the rooms to other parties as well as the expenses saved.

If the rooms are not rented to other parties, the hotel may make a lump-sum deduction for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed price.

for overnight stays with or without breakfast and for package arrangements with third-party services, 70%

for half-board and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim did not arise or did not arise in the amount claimed.

5 WITHDRAWAL BY THE HOTEL

5.1 If it has been agreed that the customer may withdraw from the contract free of charge within a certain period of time the hotel is entitled for its part to withdraw from the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer does not waive his right of withdrawal upon enquiry by the hotel with a reasonable deadline. This applies accordingly if an option is granted, if other inquiries have been received and the customer is not prepared to make a firm booking after the hotel has set a reasonable deadline.

5.2 If an advance payment or security deposit agreed or demanded in accordance with Clause 3.6 and/or Clause 3.7 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.

5.3 Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons, in particular if
– force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
– rooms or spaces are culpably booked with misleading or false information or concealment of material facts; material facts may include the identity of the customer, the ability to pay or the purpose of the stay. solvency or the purpose of the stay;
– the hotel has justified cause to believe that the use of the service may jeopardize the smooth operation, security or public reputation of the hotel, without this being attributable to the hotel’s sphere of control or organization;
– the purpose or reason for the stay is unlawful;
– there is a breach of section 1.2 above.

5.4 The justified withdrawal of the hotel does not entitle the customer to claim damages.

6 ROOM PROVISION, HANDOVER AND RETURN

6.1 The customer does not acquire any entitlement to the provision of specific rooms, unless this has been expressly agreed in text form.

6.2 Booked rooms are available to the customer from 15:00 on the agreed day of arrival. The customer is not entitled to earlier provision.

6.3 On the agreed day of departure, the rooms must be vacated and made available to the hotel by 12:00 noon at the latest. Thereafter, the hotel may be liable for the late vacating of the room for its If the room is used beyond the contract period until 18:00, 50% of the full accommodation price (price according to price list) will be charged, from 18:00 90%. Contractual claims of the customer are thereby not justified. The customer is at liberty to prove that the hotel has no or a significantly lower claim to compensation for use.

7 LIABILITY OF THE HOTEL

7.1 The hotel is liable for damages for which it is responsible arising from injury to life, limb or health. Furthermore, it is liable for other damages that are based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of typical contractual obligations by the hotel. Typical contractual obligations are those obligations which make the proper execution of the contract possible in the first place and on the fulfillment of which the customer relies and may rely. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Further claims for damages are excluded, insofar as this clause 7 not otherwise regulated, excluded. Should disruptions or defects occur in the hotel’s services, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. remedy. The customer is obliged to make reasonable efforts to remedy the disruption and minimize any possible damage.

7.2 The hotel is liable to the customer for items brought into the hotel in accordance with the statutory provisions. The hotel recommends the use of the hotel or room safe. Insofar as the customer holds money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate storage agreement with the hotel. hotel.

7.3 If the customer is provided with a parking space in the hotel garage or on the hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. In the event of loss or damage to motor vehicles parked or maneuvered on the hotel property and their contents, the hotel shall only be liable in accordance with the above Section 7.1, sentences 1 to 4.

7.4 Wake-up calls are carried out by the hotel with the utmost care. Messages for customers are handled with care. The hotel may, by prior arrangement with the customer, accept, store and – on request and for a fee – forward Post and goods shipments. The hotel shall only be liable in accordance with the above clause 7.1, sentences 1 to 4.

8 FINAL PROVISIONS

8.1 Amendments and additions to the contract, the acceptance of the application or these General Terms and Conditions should be made in text form. Unilateral amendments or additions are invalid.

8.2 Place of performance and payment and exclusive place of jurisdiction – also for disputes relating to checks and bills of exchange

– is in commercial traffic Ostseebad Sellin, Wilhelmstraße 34

If the customer fulfills the requirements of § 38 paragraph 2 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction is Ostseebad Sellin, Wilhelmstraß 34

8.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

8.4 In accordance with the legal obligation, the hotel points out that the European Union has set up an online platform for the out-of-court settlement of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/ However, the hotel does not participate in dispute resolution proceedings before consumer arbitration boards.

Status May 2019

Romantic ROEWERS Private Hotel
Rugia Touristik GmbH
Wilhelmstrasse 34

D – 18586 Ostseebad Sellin

For group travel and events (for individual travel)

Contractual relationships arise directly between Rugia Touristik GmbH, hereinafter referred to as the “hotel”, and persons/companies who make bookings/reservations. The following terms and conditions apply to the booking and processing of banquet agreements:

1. scope of application

1.1. These terms and conditions apply to contracts for the rental of conference, banquet and event rooms of the hotel for the organization of events such as banquets, seminars, weddings, conferences, concerts, performances and presentations, etc., as well as to all other related services and deliveries of the hotel.

1.2. The guest’s terms and conditions shall only apply if this has been expressly agreed in writing.

2. general conditions

2.1. The booking of hotel rooms is only valid in connection with an event. If a booked event is canceled, the hotel reserves the right to release the corresponding rooms.

2.2. We kindly ask you not to put up your own or additional decorations in or on the building without prior consultation with the house, as this may be refused.

2.3. Without prior agreement with the house, the use of sound carriers, sound reproduction devices, video projectors or similar may be prohibited. If the house has given its consent, the organizer must obtain the GEMA permit and grant the house access to it before the start of the event. The organizer shall bear the full costs incurred for this. Musicians or solo entertainers hired by the organizer are subject to the same rules.

2.4. We kindly ask, also in the interest of other guests of our house, that children participating in the event are supervised.

3. liability for damages

3.1. The organizer undertakes to immediately pay for all damages of any kind caused by his event or its participants.

3.2. The hotel accepts no liability for checkrooms, cameras or similar equipment.

3.3. The organizer is fully responsible for complying with the Youth Protection Act.

4. services, prices, payment, offsetting

4.1. The hotel is obliged to provide the services ordered by the organizer and promised by the hotel.

4.2. The organizer is obliged to pay the hotel’s agreed prices for these services. This also applies to services and expenses to third parties in connection with the event.

4.3. The agreed prices include the respective statutory value added tax. If the VAT included in the prices increases due to statutory provisions, the hotel is entitled to adjust the agreed prices accordingly without the guest’s separate prior consent. If the period between conclusion and fulfillment of the contract exceeds four months and if the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed price by a reasonable amount, but by no more than ten percent.

4.4. Hotel invoices without a due date are due and payable in full within seven days of the invoice date.

4.5. No later than four weeks before the event, the organizer must transfer an advance payment of 50% of the expected event costs to our business account, stating the event date and name.

4.6. The hotel reserves the right to charge a surcharge for personnel costs for events that extend beyond 3:00 am.

5. withdrawal/changes to the premises

5.1. Cancellation of the event is possible free of charge up to 4 months before the event date. After that, 50% of the booked flat rate (room rental) will be charged. In the event of cancellation up to 1 month before the date of the event, 80% of the booked flat rate will be charged. Cancellations up to 1 week before the date of the event will be charged at 100% of the booked flat rate.

5.2. If there are any changes (food, number of staff) to the agreement, these must be notified to the hotel at least 10 days before use.

5.3. Up to 1 week before the date of the event, 10% of the total number of persons can be canceled free of charge. Up to 2 days before the date of the event it is possible to cancel 2 persons of the total number of persons free of charge. If canceled later, 80% of the flat rate per person will be charged.

5.4. In the event of withdrawal from the contract or desired changes not notified to the company in due time, perishable goods ordered and not accepted shall be invoiced by the company. They are available to the organizer on the day of the event, but the organizer has no right to claim quality if the newspaper is not available.

5.5. Due to force majeure, the hotel may be released from the agreement without further obligations or cancel the event.

5.6. This also applies in the event of improper conduct that is not in keeping with the character of the house or in the event of harassment of other persons not belonging to the organizer.

5.7. A change in the contractually agreed number of persons requested by the organizer may have an impact on the provision of the agreed rooms if required by the hotel and does not necessarily have to be notified to the organizer in advance.

6. liability

Liability can only be accepted for any errors caused by our company.

7. final provisions

7.1. Amendments or additions to the contract, the acceptance of applications or these terms and conditions for the acceptance of events should be made in writing. Unilateral changes or additions by the customer are invalid.

7.2. The place of performance and payment is the hotel’s registered office.

7.3. The exclusive place of jurisdiction – also for disputes relating to checks and bills of exchange – is the hotel’s registered office if the customer is an entrepreneur. If a contractual partner fulfills the requirements of § 38 para. 2 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.

7.4. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

7.5. Should individual provisions of these General Terms and Conditions for Events be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions apply.

Status December 2020
Romantic ROEWERS Private Hotel
Rugia Touristik GmbH
Wilhelmstrasse 24
D – 18586 Ostseebad Sellin